360° INSIGHTS EN2019-05-24T10:20:34+02:00

What does 360° INSIGHTS do?

“We use this data to focus our marketing on EXACTLY what our customer base is interested in.  We don’t have to spend time and money guessing anymore.”

Eric Cotton, Silver Crest Cellars

How does it work?

Program Pricing & Purchase:

Market Value: $308*

360° Insights Program:

  1. You can use your surveys at all times while  you are an INSIGHTS client.
  2. Your responses are UNLIMITED.  You will receive INSIGHTS, Email addresses, comments, and photos from all responses that provides them.
  3. By changing the survey, you change the questions.  By changing the questions it allows you to learn more & communicate again with your tribe.

All programs allow you to:

  • Leverage the system as a communication tool, a staff motivation tool, a marketing tool, and a customer relations tool.
  • Gain customer UNDERSTANDING that leads to actionable INSIGHTS.

Why choose 4, 6 or 12?

  • 4, 6 or 12 is the number of new surveys with new survey questions.  Ask more…learn more.
  • More new questions increases your depth of understanding and the number of times that you can interact with the same customers.

Terms of use:

  • Stop at any time.
  • Be refunded for any unused surveys. (Of course we will ask why!  We want to improve too!)
  • Your results are yours and remain yours.  We will NEVER share your results in a branded way.  We will use parts of your results anonymously within our global service satisfaction index and as part of our LEARNING division.

Sample 360° Survey and Results:

Example Survey from Myrddin Winery
Sample Email of Individual Results

360° INSIGHTS: 4

89/mo. (annually)
  • 4 unique surveys per year
  • New every 3 months
  • Unlimited responses
  • No contract
  • save 10% with annual payment
  • Implementation support

360° INSIGHTS: 6

109/mo. (annually)
  • 6 unique surveys per year
  • New every 2 months
  • Unlimited responses
  • No contract
  • save 10% with annual payment
  • Implementation support

360° INSIGHTS:12

189/mo. (annually)*
  • 12 unique surveys per year
  • New every month
  • Unlimited responses
  • No contract
  • save 10% with annual payment
  • Implementation support

“Wineries are advised to pay great attention to the guest experience and quickly resolve any negative interactions, for the visitors may take their business elsewhere; or worse, they might let the world know about their dissatisfaction via user-generated review websites such as Yelp and TripAdvisor.”

Stephanie (Friedman) Wycoff, Chapter 11 Strategic Winery Tourism and Management

Contact us to talk with an INSIGHTS Expert:

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