z360° Benefits & Pricing EN Old2019-03-10T04:47:35+01:00

In our first week we collected about 120 survey responses.  Within these results we received an add-on product idea that I think could be worth conservatively $6,000/year.  A couple of these…and it really adds up!

The ideas are there.  Now it’s up to us to make something out of it.  In our case, the value of what we get from our customers and this program is so much more than it costs.

It’s a “no-brainer”.

Thank you SUPERIOR!

Evelyn, Myrddin Wine Company

Sample 360° Survey and Results:

Example Survey from Myrddin Winery
Sample Email of Individual Results
Sample of General Report

360° Customer INSIGHTS benefits:

360° INSIGHTS: 4

89/mo. (annually)
  • 4 unique surveys per year
  • New every 3 months
  • Unlimited responses
  • No contract
  • 10% less for annual payment
  • Implementation support

360° INSIGHTS: 6

109/mo. (annually)
  • 6 unique surveys per year
  • New every 2 months
  • Unlimited responses
  • No contract
  • 10% less for annual payment
  • Implementation support

360° INSIGHTS:12

189/mo. (annually)*
  • 12 unique surveys per year
  • New every month
  • Unlimited responses
  • No contract
  • 10% less for annual payment
  • Implementation support

Choose your 360° Insights Program:

  1. You have a survey to use at all times that you are an INSIGHTS customer.
  2. Your responses are UNLIMITED.  You will receive INSIGHTS, Email addresses, comments, and photos from every response that provides them.
  3. By changing the survey, you change the questions.  By changing the questions it allows you to learn more & communicate again with your tribe.

All programs allow you to:

  • Leverage the system as a communication tool, a staff motivation tool, a marketing tool, and a customer relations tool.
  • Gain customer UNDERSTANDING that leads to actionable INSIGHTS.

Why choose 4, 6 or 12?

  • 4, 6 or 12 is the number of new surveys with new survey questions.  Ask more…learn more.
  • More new questions increases your depth of understanding and the number of times that you can interact with customers.

Terms of use:

  • Stop at any time.
  • Be refunded for any unused surveys. (Of course we will ask you why!  That’s our thing!  But the reason will never matter for your refund.)
  • Your results are yours and remain yours.  We will NEVER share your results in a branded way.  We will use parts of your results anonymously within our global service satisfaction index and as part of our LEARNING division.

Wineries are advised to pay great attention to the guest experience and quickly resolve any negative interactions, for the visitors may take their business elsewhere; or worse, they might let the world know about their dissatisfaction via user-generated review websites such as Yelp and TripAdvisor.

Stephanie (Friedman) Wycoff, Chapter 11 Strategic Winery Tourism and Management

Interested but unsure? Let's Talk:

* indicates required

They will be talking about you either way…

How about having them talk WITH you?