Focus Topic:
The quality and value of SERVICE
Direct to Consumer Interactions
Current FOCUS ON survey response statistics:
Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Research shows that people often make purchasing decisions based on recommendations from family and friends, rather than on advertising messages.
- 97 percent of customers will tell others about very good or excellent customer service experiences.
- 70 percent would spend more money with a company that has excellent customer service.
- 24 percent will return to businesses two or more years after a good customer service experience.
- 59 percent would try a new company to receive better customer service.
Deeply UNDERSTAND:
How many responses do you want?
Define your SERVICE Elements
Segment SERVICE models
Understand VALUE ranking
Grow your E-mail list
Receive candid comments
200
120€(+tax)
- 200 cleaned results
- Non-limited Timeframe*
- Monthly Analysis Reports
- .
- Recommended Qualification:
- Facebook 2,000
- Email List: 1,000
600
360€(+tax)
- 600 cleaned results
- Non-limited Timeframe*
- Monthly Analysis Reports
- .
- Recommended Qualification:
- Facebook 6,000
- Email List: 2,000
1000
600€(+tax)
- 1,000 cleaned results
- Non-limited Timeframe*
- Monthly Analysis Reports
- .
- Recommended Qualification:
- Facebook 10,000
- Email List: 3,000
Unlimited
960€(+tax)
- Your OWN Unlimited results
- 3 months**
- Monthly Analysis Reports
- .
- Recommended Qualification:
- Facebook 12,000
- Email List: 4,000
* If it is going slow…reach out! We can help you to get your results!
** Time to be extended if required to reach at least 1,600 responses.