Are you still your customer's best choice?
Yes, by providing what they want in the way that they want it.
In a quickly changing world, keeping up with your customers is not always easy. We can help.
OUR APPROACH:
We develop ENGAGEMENT tools for you based upon 2-way communication and shared EXPERIENCES to build and maintain RELATIONSHIPS with your customers..
Want to learn more? Schedule a free time to talk.
RESULTS:
- Develop your non -comparable COMPETETIVE ADVANTAGE using customer FEEDBACK and market analysis.
- Have over-satisfied customers who grow your business by recommending you.
- Connect with your high NPS (net promoter scores) champions to increase revenue.
- Develop high engagement & participation to stay Top of Mind.
- Innovation testers & WHY NOT market advice.
Our SERVICES
SERVICE
SERVICE
SERVICE
Great service sells.
Let's find the gaps (if there are any!) and use top service experiences as your non-comparable advantage!
- Experience Mapping & Analytics
- Secret Shopping
- FEEDBACK
- Service Training
PRICING
SERVICE
SERVICE
How do your customers feel about the VALUE of your product or service?
Let's find out!
- FEEDBACK
- Comparison Studies
- NPS (Net Promotor Score) Analysis
PRODUCT
SERVICE
PRODUCT
How well are your products and services meeting the needs of your customers?
What innovations could serve them better?
- FEEDBACK
- Market Analysis
- New Product Development
Can we help?
Bottom line: you will enjoy working with us when your business improves in ways that develop much more revenue than it costs to work with us.
That's what we want too. Shall we chat?
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SWSI llc Kristofer Sperry +49 0176 8747 3151 kristofer@swsi.eu