What would you like to know?
Many people just want to be ASKED.
Customers, staff, people who could be customers if something were different... let's find out what they think, how they feel and what they want from you.
(We are really good at this.)
There are 2 main benefits of experience reports:
Invite a SECRET SHOPPER to visit you and then tell you about their customer experience.
Relationships & trust develop when we spend time together.
Let's create fun, innovative & profitable opportunities to engage your customers & staff!
If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.
Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.
Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
Your employees are your company's greatest asset. Doing a regular check in gives you a chance to hear innovation ideas, support the need to grow and keep an eye on motivation levels while you still have time to react.